General Manager - HotelBest Western Plus Erie Inn & SuitesErie, PA
A property of: Chase Hotel Group
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Job Description

Who Are We: Chase Hotel Group – a dynamic, thriving, innovative hotel management company headquartered in Cranford, NJ.

Chase Hotel Group is an established and growing family business. CHG currently has 11 Hotels that are opened, 1 Under Construction and 2 in the Pipeline. Our portfolio consists of highly marketable and dominate brands such has Hampton, Home2, Fairfield and Holiday Inn Express. We have strong and challenging growth ahead and are seeking the right candidate that is up for the challenge. This is a unique opportunity to oversee a leading brand during a time of thrilling growth! 

JOB TITLE: General Manager – Best Western Plus Erie

DEPARTMENT: Operations


  • Be readily available/approachable for all guests.
  • Ensure that departments achieve or exceed guest’s      service expectations.
  • Take proactive approaches when dealing with guest      concerns.
  • Extend professionalism and courtesy to guests at all      times.
  • Become involved in the community and/or government      affairs.


  • Communicate all goals and results with associates.
  • Promote teamwork and associate morale.
  • Lead by example demonstrating self-confidence, energy,      and enthusiasm.
  • Motivate and encourage staff to solve guest and      associate related concerns.
  • Communicate career opportunities to team leaders and      associates.
  • Recognize good team performance on a continuous basis      through reward and recognition programs.
  • Assist team leaders in meeting and exceeding development      goals.
  • Meet semi-annually with staff on a one-to-one basis.
  • Conduct monthly reward and recognition meeting      celebrating goal’s and associate achievements.
  • Promote empowerment by recognizing team members that      make decisions.
  • Develop cross-training opportunities throughout the hotel      and within.
  • Use a certificate training program as applicable.
  • Assist team leaders in understanding GSS
  • Assist the team leaders in doing the same for each team      member.
  • Conduct one-on-one with the team leaders, and      team members bi-annually.
  • Provide service training on a quarterly basis.      Utilizing local classes, trainers and other corporate training      resources.
  • Ensure orientations for new team members are thorough      and complete in a timely fashion. Make sure associates understand all      of the hotel benefits they are entitled.


  • Achieve budgeted revenue and profit goals, balancing      cost with guest satisfaction.
  • Comply with all corporate accounting procedures.
  • Maximize revenue through the Yield Management and      inventory control systems.
  • Aggressively minimize accident, workmen’s compensation,      and unemployment claims and resulting costs.
  • Utilize budgets to teach team leaders      to understand financial objectives. Balancing costs with      associates/guest satisfaction.
  • Develop and communicate selling strategies, utilizing GRO      inventory control, KRS reports, and other forecasting tools.
  • Review these weekly with Direct Sales Manager.
  • Oversee all accounting functions, including, but not      limited to, accounts payable, accounts receivable, petty cash,      payroll and ordering procedures.


  • Perform hands-on duties as needed to deliver guest      services.
  • Resides as General Manager over full responsibilities      for one property.
  • Provide a safe working environment
  • Responsible for accident prevention programs.
  • Audit to ensure guest rooms, public spaces, grounds,      work and kitchen areas meet sanitation and cleanliness standards.
  • Coordinate preventive maintenance and general clean      program so that guest satisfaction goals are attained.
  • Attend all regional training seminars as outlined in      key success factors.
  • Coordinate suite care programs (including general      cleans). Identifying trends and making recommendations for      improvements.
  • Audit a minimum of 15 suites per week identifying challenge      areas and ensuring prgrams (Guest Cleanliness/PM’s) meet standards.
  • Assist/teach team supervisors scheduling against guest      and hours per occupied room goals. Look for potential need times      during the week.
  • Ensure the cross-training of all associates.


  • Ensure property hiring practices comply with I-9, ADA      and EEO requirements and strive for a culturally diverse workplace.
  • Promote both Guarantee of Fair Treatment and Open Door      policies.
  • Use constructive coaching and counseling when      addressing associates concerns.
  • Maintain current licenses and permits as prescribed by      local, state and federal agencies.
  • Have working knowledge of all corporate brands manuals.
  • Scheduling of management team includes coverage of      weekend and evening hours.
  • Pursue additional personal development.
  • Carry out all reasonable requests of which you are      capable of performing.
  • With input from the team supervisors, conduct reviews      in a timely fashion.

Job Requirements

  • Two years of General Management experience (strongly      preferred); ability to appropriately assign/delegate work and authority to      others toward the accomplishment of goals; provides coaching, advice, and      assistance as required
  • Best Western GM experience a plus
  • Excellent customer service skills
  • Maintains professional appearance and demeanor at all      times
  • Ability to manage difficult guest situations; responds      promptly to guest needs, solicits guest feedback to improve service,      responds to requests for service and assistance and meets commitments
  • Ability to demonstrate accuracy and thoroughness,      monitors own work to ensure quality and applies feedback to improve      performance
  • Ability to show flexibility in response to change and      adapt to and accommodate new methods and procedures 

Job Details

Mid level
Bonus Plan

About this location

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Best Western Plus Erie Inn & Suites
We are located one mile south of Erie's premier shopping at the Millcreek
Mall and minutes from Presque Isle State Park where you can enjoy
miles of beaches and nature trails.
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Address8033 Oliver Road, Erie, PA, 16509 View map

People (1)

John JayneExecutive Director of OperationsThe heart of hospitality burns brightly in every successful hotel team!
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This property is managed by
Chase Hotel Group