General ManagerHampton Inn & Suites California University-PittsburghCoal Center, PA
A property of: Marshall Hotels & Resorts
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Job Description

Become Part of the Marshall Team……

Marshall Hotels & Resorts is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. 

First and foremost, we are all here to assist our guests. Everything else is secondary. If you don’t see our associates assisting a guest, you’re bound to watch them assisting someone who is…….Mike Marshall, President & CEO 

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development and growth across the whole organization.

We are currently seeking a highly motivated and experienced hospitality professional to join our team as a General Manager at the Hampton Inn & Suites California University - Pittsburgh who can help lead the property to sustainable success.  

We are for candidates to oversee all facets of this limited service hotel located at 200 Technology Dr, Coal Center, PA. This location requires hands on professionals to oversee the day-to-day operations and financial performance of our hotel in cooperation with Marshall’s proven corporate support structure. Experienced GMs only need apply. Hilton experience, as well as some experience in Sales is preferred. 

Job Description

The successful candidates value his or her associates based on the understanding that it is the line managers and staff members that create the service environment and the Guest experience that ensures success in our hotels. While the successful candidate needs not be certified in the accounting field, he or she will be responsible for reading and understanding the property's budget and profit and loss statements; be able to affect change in expenses to accommodate revenue variations; oversee staffing levels and understand the impact of labor costs; and be able to support the day-to-day sales effort and marketing initiatives. Human resource management and the creation of a "team culture" is a key component to the success of this individual. In addition, successful candidates will:

  • Ensure property hiring and employee practices comply with company and legal requirements striving for a culturally diverse workforce
  • Select, train, and direct department supervisors and other associates as necessary keeping them well versed in all policies and procedures
  • Remain highly visible and be readily available for guests at all times
  • Effectively source out new corporate clients
  • Continue relationships with current clients and identify new business from a result of the      relationship
  • The ability to actively sell using a “grass root” sales mentality
  • Use of internet prospecting to identify and close new business
  • Work with Regional Sales Director to achieve required sales goals
  • Have current knowledge of hotel rates, strategies, discounts and promotions
  • Respond to all sales inquiries, RFP’s and other leads accurately, timely and in a professional manner
  • Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed
  • Aggressively reduce accidents, and minimize worker's compensation and unemployment claims and resulting costs
  • Perform other duties as assigned to meet business objectives

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • General Manager bonus program 
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored health plans including dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • Room discounts at all Marshall-managed hotel locations

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts. 

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com or for future consideration, email your resume to careers@marshallhotels.com.

Job Requirements

 Job Requirements

Only those candidates that meet the following criteria will be considered:

  • Prefer minimum of two (2) years’ experience as a General Manager
  • Brand experience preferred in Hilton.
  • Verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR)Track record of employment stability
  • Thorough understanding of budget creation and implementation
  • Knowledge of hospitality industry and sales processes
  • Professional references from within the hospitality industry
  • Organized, goal oriented, self-motivated and energetic with a strong desire to achieve success
  • Ability to drive GOP, Flow thru and NOI per key

Job Details

Senior level
Full-time
Bonus Plan

About this location

class:
Midscale
room Count:
51-100
location Type:
Suburban

Values

Commitment
Customer Service
Family
Integrity
Personal Growth
Relationships
Teamwork

Perks

Company Discounts
Company Outings
Counseling
Dental Benefits
Disability Insurance
Family Medical Leave
Flexible Spending Account (FSA)
Job Training
Life Insurance
Paid Holidays
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Hampton Inn & Suites California University-Pittsburgh
Find us off Highway 43, five minutes from California University of
Pennsylvania and Convocation Center events. The highway puts you just
50 minutes’ drive from downtown Pittsburgh day trips: catcshow more
show more
Address200 Technology Drive, Coal Center, PA, 15423 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeSuburban 

People (3)

Andres OrozcoGeneral Manager“My experience with MHR has been very rewarding. I believe this company believes in giving opportunities of growth to its members and supports them through the process. In an industry with such a high turnover rate, it is refreshing to be part of a management company that likes to develop its members to further their careers.”
Michael P. MarshallPresident & CEO“Since the beginning in 1980 we have operated as a family company and we truly care about the well-being of our employees. Without the great staff we have had to work with over the years we would not have been able to grow as we have. That growth offers opportunities for advancement and we wish to promote from within as often as possible. We value all of those who continue to work with us and welcome new members to our hotel family.”
Patty WeistDirector of Sales, DoubleTree by Hilton Hotel, Binghamton, NYDOS of the Year 2018 FULL SERVICE “I have worked as the Director of Sales under the management of Marshall Hotels and Resorts for the last 3 years. Marshall has granted me the opportunity to attain and surpass both my personal and professional goals. Under the direction of Marshall, I have been able to lead my team with confidence, enthusiasm and determination for today and the future.”

Culture (11)

American Hotel & Lodging Educational FoundationTo help people build careers, improve their lives, and strengthen the lodging industry through tools, resources and education.
We are a proud supporter of Women Supporting WomenTo provide awareness, education and support to all those affected by breast cancer.
Atlantic General HospitalA non-profit community-centered hospital serving the lower eastern shore.
Eva's VillageBreaking the cycle of poverty and addiction through community recovery and support services.
Junior Achievement of the Eastern ShoreVolunteers helping to prepare today's students for a bright future by fostering life skills.
Maggie's MissionA 100% volunteer organization dedicated to saving dogs, cats and horses and finding them forever homes.
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Marshall Hotels & Resorts