General ManagerAnonymous/ConfidentialJacksonville, FL
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Job Description

 A regional hospitality management company is in search of our next Branded Hotel General Manager for a Select-Service hotel in the Jacksonville/St. Augustine market. Are you ready for your next challenge? We would like to discuss this exciting opportunity with you if you are!

"Take care of associates and they will take care of the customers."

The founder of Marriott International had this philosophy and it has made Marriott hotels a great place to work for more than 85 years. The "people first culture" has consistently earned Marriott awards and recognition around the globe. Giving associates' opportunities to grow and succeed is part of the company’s DNA.

What Will You Do As A Branded General Manager?

The Hotel General Manager is responsible for planning and supervising the day-to-day activities of the hotel, including but not limited to: Housekeeping, Front Desk, Guest Relations, Laundry, and Maintenance. You will work with a diverse workforce to ensure the smooth and profitable running of business. You will be involved with the day-to-day operations, from strategizing and preparing reports to ensuring a guest enjoys their experience from check-in through check-out. You will be a key person of reference for employees and clients as well as external vendors.

The general manager must be the Team Leader, encouraging the staff to work together as a cohesive group. The general manager will also be responsible for ensuring that all staff complete the necessary training to meet brand standards and franchise requirements. The ideal candidate will be a team player and an effective leader, managing by example, and be able to foster a climate of cooperation. The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation in our community.

Job Requirements

  Day to Day Responsibilities:

  • Supervise work at all levels (Front Desk, Housekeeping, Laundry, Maintenance, Guest Relations, Sales, and other assigned staff) and set clear objectives
  • Ensure that brand standards, inspections, and guest scores are maintained above brand requirements and meet our organizational goals.
  • Create schedules, monitor and submit bi-weekly time cards for payroll processing for all property level employees 
  • Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
  • Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
  • Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
  • Find solutions when faced with maintenance issues, shortages in staff or equipment, renovations etc.
  • Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
  • Inspect facilities regularly and enforce strict compliance with health and safety standards

What Can We Offer You?

Working with our company, you will be able to participate in a comprehensive benefit package that will support your work/life balance.  Salaried Employees are eligible for Medical, Dental, and life insurance after 30 days.   Employees also accrue up to 2 weeks of Paid Time Off during the year and with seniority, up to 3 weeks.  We also have multiple other benefits, including a Referral Program and Bonus Program based on your property's performance.  We value our employees and want everyone to enjoy coming to work!

Job Requirements

To be successful as a Hotel General Manager, the ideal candidate will have the following Education, Experience, and Skills in the field:

Education/Experience:

High School Diploma required, with a College Degree preferred. Proven management experience in lieu of degree welcomed. General management experience in a Mid-Scale Branded property required.

Knowledge, Skills, and Abilities:

  • Fluency in English; knowledge of other languages is a plus
  • Understanding of all hotel management best practices, relevant laws and guidelines
  • Working knowledge of MS Office; hands-on knowledge of hotel management software (PMS) is an a requirement
  • Excellent customer service skills as well as a business mindset
  • Upbeat, inclusive personality making work fun for your team while accomplishing the goals
  • Demonstrable aptitude in decision-making and problem-solving
  • “Whatever it takes” attitude and working knowledge of all positions
  • Reliable with an ability to multi-task and work well under pressure
  • Outstanding leadership skills and a great attention to detail

Job Details

Senior level
Full-time
Salary ($65k - $80k)
Bonus Plan
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