General ManagerBest Western Plus Kansas City Airport-KCI EastKansas City, MO
A property of: Super 8 by Wyndham Junction City
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Job Description

We are looking for a long term commitment General Manager to join our family. We as owners will support and set you up for success in our friendly and growing environment. 

We offer competitive pay.

General manager will manage all aspects of the department including but not limited to: guest relations, reservation management, staffing, training, record keeping, and payroll in accordance with hotel policies and procedures keeping with the expectation and policies of the company. 

We own multiple hotels in kansas and Missouri and looking for someone for our Kansas city Hotel.

 
General Manager Responsibilities

  • Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction in each interaction. Coordinate special programs, functions and incentives to improve guest service.
  • The General Manager will work in a cooperative and friendly manner with fellow associates.
  • Effectively lead the Executive Committee to reach the goals of the property.
  • Develop and assure achievement of hotel revenues and profits.
  • The General Manager will ensure the property is compliant in all departments, growing the business year over year.
  • Ensure product quality is of a level to allow future bookings of room nights.
  • The General Manager will coach and develop leaders to exceed performance expectations 

Job Requirements

 General Manager Qualifications

  • General Manager candidates must have a minimum of 1 year experience in Rooms and/or Food & Beverage functions at a limited or full-service hotel
  • A best Western background is a plus
  • Strong business communication skills verbal and written
  • Strong presentation skills and ability to lead team at leadership and hourly level
  • Knowledge of federal, state and local employment laws and regulations
  • High work ethic and self-initiative
  • Strong computer skills 
  • Some travel may be required
  • Regular attendance according to established guidelines
  • Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
  • Professional image as perceived by subordinates, peers, superiors, guests and community
  • Must possess basic computational ability
  • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times maintain calm and professional demeanor in sometimes high pressure situations
  • Ability to converse calmly with upset associates, superiors and guests in intense emotional situations

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Airport
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Best Western Plus Kansas City Airport-KCI East
Join our family! We as owners will support and set you up for success in
our friendly and growing environment.
show more
Address11130 North Ambassador Drive, Kansas City, MO, 64153 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeAirport 
Company Logo
This property is managed by
Super 8 by Wyndham Junction City