General ManagerSheraton Indianapolis City Centre HotelKansas City, KS
A property of: Remington Hotel Corporation
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Job Description

General Manager
Sheraton Indianapolis City Centre Hotel, Indianapolis, IN 

Please note that this position is based at the Sheraton Indianapolis City Centre Hotel in Indianapolis, IN. If applying from outside the Indianapolis area, candidates must be willing to relocate.

General Manager Position Summary

The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.

General Manager Responsibilities

  • Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction in each interaction. Coordinate special programs, functions and incentives to improve guest service.
  • The General Manager will work in a cooperative and friendly manner with fellow associates.
  • Effectively lead the Executive Committee to reach the goals of the property.
  • Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
  • The General Manager will ensure the property is compliant in all departments, growing the business year over year.
  • Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
  • The General Manager will coach and develop leaders to exceed performance expectations.

Job Requirements

General Manager Qualifications

  • Bachelor's degree in Hotel Management or related business field
  • General Manager candidates must have a minimum of 3 years' experience in Rooms and/or Food & Beverage functions at a full-service hotel
  • Strong business communication skills verbal and written
  • Strong presentation skills and ability to lead team at leadership and hourly level
  • Knowledge of federal, state and local employment laws and regulations
  • High work ethic and self-initiative
  • Strong computer skills in Microsoft Suite
  • Some travel may be required
  • Regular attendance according to established guidelines
  • Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
  • Professional image as perceived by subordinates, peers, superiors, guests and community
  • Must possess basic computational ability
  • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times maintain calm and professional demeanor in sometimes high pressure situations
  • Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
  • Ability to participate in and lead departmental and/or hotel team meetings

Job Details

Senior level

About this location

room Count:
location Type:


Customer Service
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Sheraton Indianapolis City Centre Hotel
Sheraton Indianapolis City Centre Hotel welcomes guests to Indiana's
capital city with modern style and unparalleled convenience. Perfectly
situated in the downtown district, just half a mile from the Inshow more
show more
Address310 W. Ohio St., Indianapolis, IN, 46204 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

Culture (4)

Community ServiceGiving back to the community is at the heart of our company. Twice a year we close the corporate office in Dallas for a day of community service. Each spring, our associates can choose to participate by building homes for the less fortunate with Habitat for Humanity, provide interviewing skills for those reentering the workforce with Job Corps, or other local charitable efforts. Providing multiple charity options allows associates to volunteer for the organization with which they feel the closes
SM WrightRemington has been involved with S.M. Wright for 10 years. This foundation helps suffering families in Dallas by providing the tools they need to become self-sufficient. Many Remington associates choose to support these efforts during their spring community service day.
Salvation ArmyEvery December, Remington's corporate associates spend half of their working day volunteering at the Salvation Army Headquarters in Dallas, Texas. The Remington team helps distribute gifts along with holiday meals to the participating families.
Habitat for HumanityRemington associates have the opportunity to volunteer to participate in a variety of charity events each spring. Many team members enjoy spending the day outside working with their hands and assisting Habitat for Humanity build homes and improve the living conditions for Dallas families in need.
Company Logo
This property is managed by
Remington Hotel Corporation