Front Office ManagerHoliday Inn OceansideVirginia Beach, VA
A property of: Coastal Hospitality Associates
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Job Description

 Front Office Manager:
One of the most important decisions you will ever make is where to bring your special talent. The Coastal Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in service to others. If this speaks to you, Coastal Hospitality may be the perfect place to grow your career. 

Do you have a passion to serve others? We are inviting candidates with outstanding customer service, interpersonal, and leadership skills to apply for our Front Office Manager position at the Holiday Inn Oceanside. 

What You Will Bring to the Role:
The Front Office Manager manages Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction.  They adhere  to  brand  and  company  standards and provide  leadership  and  guidance  to  all Front  Desk,  Bell,  and  Valet  associates; ensuring consistent quality service. Essential Job Functions:

  • Maintain thorough knowledge of brand PMS, brand systems, property systems and standards. Review information and analytics from systems and reports daily. Implement changes in business operations as needed to meet budgetary and service goals. 
  • Review and respond to daily operational demands to include guest service recovery items and requests from other departments.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted. Review rates and upsell activities to maximize revenues.
  • Assist in the preparation of monthly and yearly departmental financial and payroll forecasts. Work closely with Accounting on: cash and credit card procedures, cash bank audits and investigating discrepancies.
  • Manage the department budget with regard to supplies, equipment purchases and labor costs. Utilize purchase order approval system. Conduct monthly and quarterly inventories of supplies and equipment as directed by Accounting.

Supportive Functions:

  • Monitor and develop Associate performance to include, but not limited to, coaching, mentoring, providing supervision, scheduling, conducting counseling sessions and completing performance evaluations. Deliver recognition and rewards.
  • Create and maintain a quality, and professional work environment. Maintain a positive relationship with all co-workers and colleagues.
  • Attend required meetings to communicate changes in business to all affected departments and associates.

How You Will Be Rewarded:

In exchange for your talent, you will be eligible for our comprehensive benefit package that includes:

  • A chance to learn something new every day in a fun, friendly work environment!
  • Health Benefits; Medical, Dental and Vision
  • Paid Time Off
  • Employee Assistance Program
  • Company Paid Short Term Disability, Life Insurance and Accidental Death
  • Affordable and Optional Long Term Disability and Supplemental Life Insurance
  • Company Matched 401K
  • Health Care Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Health Savings Account
  • Legal Resources
  • Associate Travel Discounts per Brand Guidelines

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position. 

EOE M/F/Veteran/Disabled   

Job Requirements

 Minimum Qualifications

  • At least two years in hotel front office operations.
  • One year experience as a Supervisor or Manager
  • Must be available to work varied shifts and schedules to include days, nights. weekends, and holidays
  • Strong computer literacy to include Excel, Word and Outlook

Physical requirements include: walking/standing for 8 hours or more; lifting/carrying items weighing in excess of 25lbs; pushing/pulling carts and equipment weighing in excess of 100lbs.

Job Details

Mid level
Salary ($35k - $40k)
Bonus Plan

About this location

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Holiday Inn Oceanside
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Address2101 Atlantic Avenue, Virginia Beach, VA, 23451 View map

People (3)

Micki KnottVice President, Human ResourcesAfter co-founding the first healing arts spa over 20 years ago in Nashville, TN, with the goal of helping educate people about holistic health principles including psychological, physical, social and spiritual. Micki attended Vanderbilt’s Owen School of Executive Management, graduating with an MBA in Human and Organizational Development. She pursued an entrepreneurial path in human resources and organizational development by establishing her own consulting firm until joining Starwood Hotels and Resorts as Director of Human Resources, opening a newly built 504-room, union hotel in California. With a passion for all aspects of hospitality human resources executive leadership, she has brought value to a variety of branded and boutique hospitality organizations such as luxury hotels and resorts, The Greenbrier Resort and Spa, Marriott Hotels and Resort and historic Providence Biltmore. As a respected contributor within these organizations, her expertise in the development of branded employment and service cultures, along with functional HR design and implementation, has driven results and supported key organizational goals while cultivating valuable professional relationships. Micki joined Coastal Hospitality Associates in 2016 as Vice President of Human Resources. An intuitive leader with proven ability to develop high performing teams, accommodate enterprise growth and align employee strengths with business requirements, Micki is a strategic business partner and advisor to senior operating management.
Sue RandVice President of AccountingSue Rand joined Coastal in July 2014, bringing a wealth of accounting and financial knowledge to the company. Sue previously worked with Crestline Hotels & Resorts as a Centralized Controller, where her role included regional oversight, planning, development and support activities for multiple properties spanning different brands and ownership groups. Prior to her role as a centralized controller, Sue was a Director of Finance for the Crowne Plaza Hotel & Conference Center and Radisson Hotel & Conference Center. Her exposure to all levels of hotel accounting, as well as her deep knowledge of accounting systems, make her a valuable member of the Coastal team. Sue’s responsibilities at Coastal include overseeing all aspects of company accounting processes, managing hotel and corporate accounting team members, and providing in-depth analysis on cash flow and other relevant financials. She will also focus on further strengthening hotel managers financial knowledge, and developing a more user-friendly and streamlined accounting process. Sue earned her Bachelor of Science in Accounting from the University of Vermont.
Jack H. ZimmermanSenior Vice President, OperationsJack H. Zimmerman brings 35 years of successful, hands-on experience to Coastal Hospitality Associates. Jack previously served as the Senior Director of Asset Management for a very large national firm, where he provided direction to the management of a portfolio of hotels and resorts representing leading brands such as Marriott, Intercontinental, Starwood, Hilton, and Choice hotels. Jack is responsible for Coastal’s portfolio of full and limited service hotels, including P&L accountability, guest service excellence, property performance, including brand relations, and providing strategic direction and leadership to the general managers and their respective hotel management teams. Jack has particular experience with new openings and renovations, serving as the opening General Manager for sixteen hotels, and having been involved in over fifty branded renovations. Jack earned his Associates Degree in Applied Science/Business Management from Niagara University. He received his CHA certification from the American Hotel and Lodging Association’s Educational Institute in 1999.
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Coastal Hospitality Associates