Front Office ManagerPark InnWest Middlesex, PA
A property of: Janus Hotels & Resorts
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Job Description

Front Office Manager
Park Inn, West Middlesex, PA 

Reports to the General Manager.  

Front Office Manager Position Details
The Front Office Manager maintains a high quality of service to guests through management of the functional areas of Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services and Guest Accounting. 

  • The Front Office Manager maintains standards of guest services quality as established by systems operation and management.
  • Achieves budgeted revenues and expenses and maximizes profitability related to the Guest Services Department.
  • Contributes to the profitability and perception of guest satisfaction of other hotel departments.
  • The Front Office Manager increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
  • Manages the Reservation function to maintain the highest possible room occupancy and average daily room rate through suggestive selling.
  • Participates in the guest registration area each day during peak activity.
  • The Front Office Manager maintains procedures for credit control and handling of financial transactions.
  • Maintains procedures for security of monies, guest security and emergency procedures.
  • Reviews departmental-related guest complaints and ensures corrective action is taken.
  • Participates in the MOD Program.
  • The Front Office Manager ensures prompt payment of travel agent commissions on a daily/weekly basis.
  • Maintains departmental communications through the effective use of staff meetings, log books and bulletin boards.
  • Interviews and trains all Front Office staff, including and on-going program for orientation and development of each employee.
  • Performs other related and unrelated tasks as assigned by management.

Job Requirements

Front Office Manager Qualifications

  • Previous hotel front desk experience required. 
  • Full service experience and Opera PMS experience are beneficial.


Please email resume to: James Angelo, GM, james.angelo@parkinn.com





Job Details

Mid level
Full-time

About this location

class:
Economy
room Count:
101-250
location Type:
Small Metro / Town

Values

Creative
Growth
Innovation
Leadership
Success
Trust
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Park Inn
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Address3377 New Castle Road, West Middlesex, PA, 16159 View map
Property typeHotel 
classEconomy 
room Count101-250 
location TypeSmall Metro / Town 
Company Logo
This property is managed by
Janus Hotels & Resorts