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Front Desk Lead
DEPARTMENT: Front Office
REPORTS TO: General Manager
SUMMARY: Under general supervision, the Front Desk Lead is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. The Front Desk Lead will oversee the daily operation of the front desk, and may be called upon to act as the MOD in absence of the General Manager. The ideal candidate must have a friendly and welcoming attitude, respond to guest and associate concerns with empathy, and resolve issues in an efficient manner. This is the ideal position for someone who has a passion for guest service, can deliver complete guest satisfaction throughout the stay, and values problem resolution. Must be able to work in a fast paced environment, remain calm under pressure, demonstrate excellent communication skills, resolve problems independently, and is good working with computers.
Great opportunity for Promotion, as hotel is looking for people who will take initiative to lead a well organized team. **Promotion includes FOM/AGM positions; depending on performance & occupancy le
To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or GED equivalent required. Minimum of six (6) months hotel/resort front desk experience - two (2) years hotel front desk experience preferred. Supervisory experience preferred. Ability to manage priorities and be able to adapt to meet the diverse needs of our guests.
License/Certification: A valid driver's license is required.
Language Skills: Ability to exercise excellent communication, organization, time management and listening skills. Fluency in a second language is an advantage.
Computer Skills: Intermediate to advanced computer literacy required. Proficient in Microsoft Word and Excel. OnQ certified a plus.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds and be able to work in a standing position for long periods of time (up to an entire shift) with the ability to sit for prolonged periods of time. Duties are generally performed in an indoor office setting. Must be able to work weekends and evenings as required. The noise level in the work environment is usually moderate.
DISCLAIMER AND ACKNOWLEDGEMENT
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include but are not limited to:
|Address||151 Tatum Drive, Durham, NC, 27703 View map|