Front Desk ManagerHilton Garden InnOcala, FL
A property of: Danny G ManagementPosted 2 weeks ago

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Job Description

Our new Hilton Hotel located in downtown Ocala Florida has a fantastic opportunity for a Hilton Front Desk Manager.

A Front Desk Manager is responsible for directing and administering Front Desk operations in the hotel continuing effort to deliver outstanding guest service and financial profitability.

Some of the duties are:

Guest service and registration (check in and check out). Room inventory and availability. Guest service standards and initiatives. Product quality. Cost controls and overall profitability, Marketing initiatives, Systems use and management. Budgeting and forecasting. Policy and procedure implementation and enforcement. Meeting participation and facilitation.Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, delivering recognition and reward. Complete audit procedures as needed. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly. Meet and greet guests and respond to guest inquires, requests and issues in a timely, friendly and efficient manner. Ensure team members have current knowledge of hotel products, services, facilities, events, and knowledge of the local area and events.

Job Requirements

Minimum 3 years Hilton Front Desk Manager experience.

Hilton certified is required.

Strong leadership abilities.

Must be dependable, customer focus, someone passionate about delivering exceptional guest experiences.

Proven ability to motivate front desk staff.

Lead by example.

Good job tenure. 

 

 

 

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Customer Focus
Exceptional
Hospitality
Responsibility

Perks

Dental Benefits
Job Training
Job Training
Paid Holidays
Vision Benefits
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Hilton Garden Inn
We are located on the way to Ocala National Forest, right off Hwy 40.
Enjoy the many restaurants that Historic Downtown Ocala and nearby
Tuscawilla Historic District have to offer. The Ocala Civic Cshow more
show more
Address120 East Silver Springs Boulevard, Ocala, FL, 34470 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 

Culture (1)

CareersIf you are skilled and motivated you'll be given the building blocks and provided opportunities for personal and professional development. You'll work alongside co-workers who share your enthusiasm about your employment with us. And you'll discover hospitality jobs that offer growth and promotions that will let you experience the career of a lifetime.
Company Logo
This property is managed by
Danny G Management